Booking Terms and Conditions

    1. “Booking” means the period for which you have paid to stay at the Property.
    2. “Property” means the WanderPod, the land within a 50 metre radius surrounding the WanderPod, and all its fixtures, fittings and equipment.
    3. “Management” means the owners and managers of the Property (Wander Retreats Pty Ltd).
    4. “Guests” means the persons who stay overnight in the Property during the Booking.
    5. “Visitor” means a person a Guest permits to visit the Property during the Booking.
    1. Payment of the Deposit constitutes acceptance of these Terms and Conditions.
    2. Wander Retreats Pty Ltd accepts no responsibility from all claims or causes of action you or any guests may have (including for negligence) arising from any injury, loss or damage of any kind suffered by the guests including personal injury, illness or death and/or loss or damage to any property (in so far as this does not breach the provisions of the relevant Australian Consumer Law) arising either directly or indirectly out of your stay at the Property.
    1. Check-in time is not before 3pm on the arrival date and check out time is not later than 11am on departure date.
    2. Late departure is subject to prior arrangement and availability and extra charges will apply.
    3. You must notify Management of expected arrival time and a mobile contact number at least 5 days before arrival.
    4. Upon full receipt of funds – a pin number to the key lock box for the WanderPod and any access gates will be issued to you.
    1. In order to get to the property, you may need to travel down a maintained dirt/gravel road. The road is completely 2WD accessible in all-weather however cautioned needs to be maintained while driving this road. Please watch out for animals and wildlife and drive to the conditions.
    2. The speed limit on the property is 10km/h, please respect this to minimise dust disturbance, for your own safety and the safety of other guests and for the integrity of the road.
    3. Please stick to the dirt/gravel roads, please DO NOT drive on the surrounding land. This will only cause damage to your vehicle and to the land.
    4. In order to get to the property, you may need to go through farm gates.  Please leave these gates as you find them (open/closed).  A lock box will be attached to any lockable gates and a pin code will be provided to you.
    1. Full payment must be received at the time the Booking is made. Bookings are not confirmed unless and until payment is received.
    2. We accept payment by the following methods: – Credit / Debit Card (Visa, Mastercard, AMEX) – Direct deposit into our bank account (with Prior arrangement).  Please contact us via if you’d like to pay by any method other than credit card.
    3. A merchant fee will be charged at time of Booking (Visa / Mastercard – 0.75% and AMEX 3.95%)
    1. If you wish to vary or cancel your Booking, please contact us immediately on +61 409 140 831 or +61 439 903 187
    2. Variations of bookings will be at managements discretion.
    3. If you cancel your booking more than 60 days out from the date of arrival, you will receive a full refund.
    4. If you cancel your booking between 30 and 60 days out from the date of arrival, you will receive a 50% refund of the total amount paid for your accommodation
    5. If you cancel within 30 days of arrival, you will forfeit 100% of the total amount paid for your accommodation.
    6. Variations of bookings within 30 days of arrival will be treated as a cancellation.
    7. Please refer to our COVID Refund Policy for our flexible booking terms and conditions during COVID-19 Travel restrictions.
    8. Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
    9. A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
    10. An administration charge of $100 will be charged for any variation or cancellation.
    11. We have a minimum night’s stay policy depending on the dates. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
    1. Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against your credit card used at the time of booking. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.
    1. If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
    1. No parties or functions are allowed on the property. 
    2. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
    1. We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bathroom on departure. Beach towels are not included.
  11. PETS
    1. No pets are not allowed at the Property. If it is found that animals and/or pets have entered the premises the tenancy will be terminated and you will be liable for the cost of cleaning and fumigating the premises.
    1. You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
    2. Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
    3. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
    4. Before departure, all food must be removed from fridges, all rubbish put in the appropriate rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition. If the BBQ has been utilised please ensure it is thoroughly cleaned using the products provided.  If it is left in an untidy manor an additional $50 cleaning fee will be charged to your credit card.
    5. All furniture and furnishings must be left in the position they were in when you arrived
    6. The property should be vacated on time and secured. All windows to be closed and doors are to be locked.
    7. You are responsible for the safekeeping and replacement of accommodation and gate access keys.  If keys are lost, an additional $50 replacement fee will be charged to your credit card.
    8. Smoking is not permitted in the Property or within 5 meters of the outside of the building.
      If it is found that a guest or visitor has been smoking in the WanderPod, you will be liable for the cost of cleaning and fumigating the premises.
    9. Cars are to be parked on the nominated parking bay and not on the grass.
    1. In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
    2. Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
    3. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
    4. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
    1. Wander Retreats Pty Ltd and Wander Group Holdings Pty Ltd accept no liability and responsibility for activities and experiences sold on behalf of 3rd party suppliers. 

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