Booking Terms and Conditions

DEFINITIONS

 

    1. “Booking” means the period for which you have paid to stay at the Property.
    2. “Property” means the WanderPod, the land within a 50 metre radius surrounding the WanderPod, and all its fixtures, fittings and equipment.
    3. “Management” means the owners and managers of the Property (Wander Retreats Pty Ltd).
    4. “Guests” means the persons who stay overnight in the Property during the Booking.
    5. “Visitor” means a person a Guest permits to visit the Property during the Booking.

ACCEPTANCE & RESPONSIBILITY

 

    1. Payment of the Deposit constitutes acceptance of these Terms and Conditions.
    2. Wander Retreats Pty Ltd accepts no responsibility from all claims or causes of action you or any guests may have (including for negligence) arising from any injury, loss or damage of any kind suffered by the guests including personal injury, illness or death and/or loss or damage to any property (in so far as this does not breach the provisions of the relevant Australian Consumer Law) arising either directly or indirectly out of your stay at the Property.

CHECK IN / OUT

 

    1. Check-in time is not before 3pm on the arrival date and check out time is not later than 11am on departure date.
    2. Check-in is remote and arrival is via key code, guests will receive instructions via SMS and email from the property manager prior to arrival.
    3. Late departure is subject to prior arrangement and availability and extra charges will apply.
    4. You must notify Management of expected arrival time and a mobile contact number at least 5 days before arrival.
    5. Upon full receipt of funds – a pin number to the key lock box for the WanderPod and any access gates will be issued to you on the day of arrival.
    6. The premises are let to the person (18 years or older) making the booking, and that person will be held responsible for the conduct of all guests. The premises are let for holiday purposes, only for the period stated on the Confirmation and for the Maximum number of persons as agreed with property manager on the Booking Confirmation & Guest Registration process.
    7. Please note that all special requests are subject to availability and additional charges may apply.
    8. Please note that housekeeping service is only offered for stays of more than 7 nights.

GETTING TO / FROM THE WANDERPOD

    1. In order to get to the property, you may need to travel down a maintained dirt/gravel road. The road is completely 2WD accessible in all-weather however caution needs to be maintained while driving this road. Please watch out for animals and wildlife and drive to the conditions.
    2. The speed limit on the property is 10km/h, please respect this to minimise dust disturbance, for your own safety and the safety of other guests and for the integrity of the road.
    3. Please stick to the dirt/gravel roads, please DO NOT drive on the surrounding land. This will only cause damage to your vehicle and to the land.
    4. In order to get to the property, you may need to go through farm gates.  Please leave these gates as you find them (open/closed).  A lock box will be attached to any lockable gates and a pin code will be provided to you.

PAYMENT

    1. Full payment must be received at the time the Booking is made. Bookings are not confirmed unless and until payment is received.
    2. We accept payment by the following methods: – Credit / Debit Card (Visa, Mastercard, AMEX, Diners, JCB, Unionpay) – Direct deposit into our bank account (with Prior arrangement).  Please contact us via [email protected] if you’d like to pay by any method other than credit card.
    3. A valid credit card in the same name as the guest name on the booking confirmation is required on check in for a security bond, VisaDebit and Mastercard Debit cards are not accepted as credit. This credit card will be used to cover all charges. If no credit card is supplied for a bond, management has the right to refuse check-in.
    4. A merchant fee will be charged at time of Booking (Credit Card Surcharge – 2% + $0.30 fee)
    5. Guests Booking on a payment plan, further agree to the following;
      1. To be eligible for the payment plan, the purchaser must be over 18 years of age and must have a valid credit card in their own name.
      2. Payment plan is only available when the purchase value is of $500 or more.
      3. Payments are available in equal monthly, fortnightly or weekly instalments, with the final payment being due 14 days prior to the scheduled arrival date.
      4. Payments will be processed in AUD.
      5. Any missed payments in the payment schedule, will result in a late fee being charged and or the possibility of the booking being cancelled with no refund.
      6. Once the booking has been placed and the payment plan agreed to, cancellations or amendments to the booking, are in accordance with the general booking cancellation policies, with any fee’s charged based on the full amount of the booking, not just the portion already paid.
      7. There is an admin fee of $10 for each instalment paid on the payment plan.

CANCELLATION OR VARIATION

    1. Bookings are able to be changed, amended, the credit used for a gift voucher or cancelled up until 30 days prior to arrival with no charge. Within 30 days from arrival, cancellations and \ or amendments are not permitted and charges will apply.
    2. An amendment of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
    3. We have a minimum night’s stay policy depending on the dates. No refund will be made for an amendment to the extent that it breaches our minimum nights stay policy.

DAMAGES

    1. Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against your credit card used at the time of booking. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.

UNAVAILABILITY

    1. If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will transferred to a gift card excluding credit card transaction fee’s and the code provided to you to be used for a future date within the expire of our Gift Voucher terms and conditions.

PARTIES & FUNCTIONS

    1. No parties or functions are allowed on the property. 
    2. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

LINEN AND TOWELS

    1. We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bathroom on departure. Beach towels are not included.

PETS

    1. No pets are not allowed at the Property. If it is found that animals and/or pets have entered the premises the tenancy will be terminated and you will be liable for the cost of cleaning and fumigating the premises.

YOUR OTHER RESPONSIBILITIES

    1. You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
    2. Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
    3. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
    4. Before departure, all food must be removed from fridges, all rubbish put in the appropriate rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition. If the BBQ has been utilised please ensure it is thoroughly cleaned using the products provided.  If it is left in an untidy manor a minimum additional $50 cleaning fee will be charged to your credit card.
    5. All furniture and furnishings must be left in the position they were in when you arrived.
    6. The property should be vacated on time and secured. All windows to be closed and doors are to be locked.
    7. You are responsible for the safekeeping and replacement of accommodation and gate access keys.  If keys are lost, an additional $50 replacement fee will be charged to your credit card.
    8. Smoking is not permitted in the Property or within 5 meters of the outside of the building. Smoking in the property will result in a minimum charge of $250 applied to your credit card.
       If it is found that a guest or visitor has been smoking in the WanderPod, you will be liable for the cost of cleaning and fumigating the premises.
    9. Cars are to be parked on the nominated parking bay and not on the grass.

PROBLEMS OR COMPLAINTS

    1. In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
    2. Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
    3. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
    4. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.

EXPERIENCES BOOKED WANDER RETREATS PTY LTD

    1. Wander Retreats Pty Ltd and Wander Group Holdings Pty Ltd accept no liability and responsibility for activities and experiences sold on behalf of 3rd party suppliers. 

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