COVID-19 Refund Policy

What can I do if my reservation is affected by the coronavirus (COVID-19)?



The World Health Organisation (WHO) declared a Public Health Emergency of International Concern (PHEIC) for the current outbreak of the coronavirus, known as COVID-19. We’re closely monitoring official guidance from local government and health authorities as well as listening to feedback from our travellers and local landowners. We will continue to monitor and reassess the situation with the safety of travellers in mind.



What we are doing as part of our COVID-19 Emergency Policy:

To help ease uncertainty during this time, we have rolled out a policy that strikes the best balance of protecting travellers, landowners and the public.

Our COVID-19 Emergency Policy is in effect during travel restriction periods only. This refers to instances where a trip must be cancelled because local governments have enacted laws that restrict travel or prohibit stays for leisure.

Our COVID-19 Emergency Policy addresses:

  • Flexible Credits: Wander will offer a Flexible Credit for the amount you have already paid on your booking. The value of the credit can be applied to future bookings at that property. Please contact us at stay@nullwander.com.au if you would like to receive a credit for a cancellation due to travel restrictions relating to COVID-19. If you’ve selected a Flexible Credit, any payments already made will be applied to the future booking instead.
  • Full Refunds: Wander will provide a full refund if a Flexible Credit is not suitable and no alternative date can be agreed on. We strongly encourage all guests to opt for a Flexible Credit where possible as many local businesses also rely on this income. If you apply for a Full Refund instead of a Flexible Credit, you must contact us at stay@nullwander.com.au and the refund will automatically be issued over the next few weeks.

Rescheduling your trip: 

Please contact us at stay@nullwander.com.au to reschedule your trip for another date. We can tell you when the property is available, or visit our website at www.wander.com.au

When to expect your refund:



Refunds may take 3 to 4 weeks to be applied to your account. Please wait until after that time to call if you have not yet received your refund. We appreciate your patience during this time.



What you should do before booking:

  • Review local travel recommendations and restrictions for your destination in addition to following guidance from the World Health Organisation.
  • Review our cancellation policies and COVID-19 Refund Policy.
  • Consider purchasing travel insurance which may provide coverage for illness due to COVID-19 should you be diagnosed and prevented from travel at the time of your departure. It may not provide coverage for travel bans, shelter in place orders, or fear of travel.
  • Be sure to carefully read the policy coverage for details.

What you can do after booking:

  • If you are making changes to an upcoming reservation, please contact us at stay@nullwander.com.au
  • If you are currently on vacation in an area affected by travel restrictions, please check your trip details for safety information and local emergency numbers, and follow recommendations from local authorities.
  • If you purchased travel insurance, contact the insurance company directly with any questions regarding coverage.
  • If you booked with a credit card, contact your financial institution to see if travel insurance is provided and what it covers.

Will the emergency policy be extended to cover my upcoming booking?



Our COVID-19 Emergency Policy is in effect during travel restriction periods only. This refers to instances where a trip must be cancelled because local governments have enacted laws that restrict travel or prohibit stays for leisure.

I don’t know when I will be able to reschedule my travel dates at this time. Can I get a Flexible Credit?

For bookings covered by the emergency policy outlined above, we will offer a Flexible Credit for the amount you have already paid. This credit can be applied to future bookings at that property within the next year.



Is there a way for me to cancel my reservation online?


Please contact us at stay@nullwander.com.au to cancel your booking. 



What should I do if I have a second payment scheduled?


If you have a future payment scheduled and are considering either cancelling or requesting a credit for future travel, please contact us at stay@nullwander.com.au 



Where can I find out more information regarding travel or health advisories?


We strongly recommend that all travellers follow health and safety information from health officials as well as travel advisories from local authorities.

For your convenience, we have provided a list of resources below.

 

 

Download the Landowners Information Memorandum

Enter your details here to receive a WANDER Landowners Information Memorandum via email. We look forward to changing the face of Australian transformational travel, together. 

Thank you for your interest in WANDER. You will soon receive your Information memorandum via email. We look forward to meeting you.